The item I want is out of stock. What do I do now?

We are doing our best to re-stock and will update inventory as soon as it becomes available.

Can I request a refund?

If you would like to request a refund, please contact us and we will begin the RMA process if the product is legible for returns.

Do you charge sales tax on any items?

Sales tax is dependant upon your state of residence. If sales tax applies to your state, you will see the amount in the checkout before you place your order.

How long will it take for my items to arrive?

Since all items are custom made for each person it will take about two weeks for us to ship your items. We are striving to stock many items in house. Once we stock more and more items the wait time will go down. We will keep you informed about wait times.

Do you ever go live on TikTok?

We go live on TikTok at least once daily and sometimes even twice a day.

We are usually live in the morning (9 AM CST) and later in the late afternoon (6 PM CST)

The motto of our lives is "Good Vibes Only", which means we have lots of fun together, we have prize give-a-ways and you might just learn something interesting and fun.

What other social media platforms are you on?

Find us and connect with us on :

TikTok http://www.tiktok.com/Pokegemz

Instagram http://www.Instagram.com/Pokegemz

YouTube http://www.youtube.com/Pokegemz

Facebook http://www.facebook.com/Pokegemz

simply search "Pokegemz"